Refund and Returns Policy

1. Introduction

At Shera Aya Enterprise (002754115-W), we are committed to providing quality vitamin C supplements. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

• • Eligibility: You have 30 calendar days to return an item from the date you received it.
  • Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must also provide the receipt or proof of purchase.
  • Non-Returnable Items: Certain items are non-returnable, including perishable goods (such as food), custom products (such as special orders or personalized items), and items on sale.

3. Refunds

• • Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Time: The time it takes for the refund to be credited to your account may vary depending on your card issuer’s policies.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

• • Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@saevitac.com.

5. Contact Us

If you have any questions on how to return your item to us, please contact us at support@saevitac.com.